LONG queue times at security checkpoints at Dublin Airport belong to the past, a new report claims.
Security search queue times and baggage belt availability targets were met in April to June.
The Dublin Airport Authority has to ensure that passengers spend less than 30 minutes in the queue for passenger security search to meet quality targets, the Commission for Aviation Regulation (CAR) said.
"If there are any delays when the measure of the security queue time exceeds 30 minutes at some stage in the day, a financial penalty applies such that the price cap for that year is adjusted downwards," the CAR added.
Measuring the time spent by passengers in the security queue starts from the point at which a passenger joins the end of the queue, which may or not be within the queue area.
The time spent by the passenger in the queue is measured until the passenger hands over their boarding card at the entrance to the security screening area, the CAR said.
The DAA met the security queue target in April to June , with no queues reported that exceeded the 30 minute target, the CAR said.
Luggage
Statistics show that the huge majority of passengers monitored spent less than five minutes queuing to get to the screening area.
The figures show:
3,543 in April; 3,247 in May and 3,196 in June queued for less than five minutes,
In April, 234 people queued for between five to 10 minutes, 454 in May and 481 in June,
29 queued in April for between 10 to 20 minutes; 170 in May and 135 in June.
Five people in May and six in June queued for 20 to 20 minutes.
The CAR also reported that the DAA met the quality target on the outbound luggage belt up to the end of June.
The target is to ensure that airlines or their ground handlers are not denied access to the outbound element of the baggage handling system for more than 30 consecutive minutes due to "a single event system failure."
The quality target for the inbound baggage system is to ensure that it is available for 99pc of operational hours, 7am to midnight.
The DAA met the target for the second quarter of 2012, it said.
mlavery@herald.ie
Security search queue times and baggage belt availability targets were met in April to June.
The Dublin Airport Authority has to ensure that passengers spend less than 30 minutes in the queue for passenger security search to meet quality targets, the Commission for Aviation Regulation (CAR) said.
"If there are any delays when the measure of the security queue time exceeds 30 minutes at some stage in the day, a financial penalty applies such that the price cap for that year is adjusted downwards," the CAR added.
Measuring the time spent by passengers in the security queue starts from the point at which a passenger joins the end of the queue, which may or not be within the queue area.
The time spent by the passenger in the queue is measured until the passenger hands over their boarding card at the entrance to the security screening area, the CAR said.
The DAA met the security queue target in April to June , with no queues reported that exceeded the 30 minute target, the CAR said.
Luggage
Statistics show that the huge majority of passengers monitored spent less than five minutes queuing to get to the screening area.
The figures show:
3,543 in April; 3,247 in May and 3,196 in June queued for less than five minutes,
In April, 234 people queued for between five to 10 minutes, 454 in May and 481 in June,
29 queued in April for between 10 to 20 minutes; 170 in May and 135 in June.
Five people in May and six in June queued for 20 to 20 minutes.
The CAR also reported that the DAA met the quality target on the outbound luggage belt up to the end of June.
The target is to ensure that airlines or their ground handlers are not denied access to the outbound element of the baggage handling system for more than 30 consecutive minutes due to "a single event system failure."
The quality target for the inbound baggage system is to ensure that it is available for 99pc of operational hours, 7am to midnight.
The DAA met the target for the second quarter of 2012, it said.
mlavery@herald.ie
- Michael Lavery
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